Terms & Conditions

Site wide 100% Satisfaction Guarantee

AC DC Inc. only stocks items that we trust and would use ourselves.  We honor all manufacture warranties.  If for whatever reason you need a replacement part we will assist you every step of the way to ensure a stress free experience.

Our team is focused on making sure that you receive the correct item.  Please contact our sales office if you have any questions regarding your purchase.  We are happy to mail you additional pictures or technical sheets so you can be confident you are purchasing the correct merchandise. Please call our sales office if you have any questions regarding your purchase. 1-424-263-5106

Exchanges

  • Exchanges are accepted within 30 days of merchandise delivery date.
  • Shipping, Handling, & Insurance fees are non-refundable.
  • Shipping label for exchanges weighing under 25 lbs. will be paid for by AC DC Marine, Inc.
  • We will deduct up to 20% of purchase total for damaged merchandise that is returned
  • Exchange Shipping Cost will be paid for if the exchange is needed due to a our company error.

Returns

  • Returns are accepted within 30 days of merchandise delivery date.
  • You will be refunded the full amount of purchase for all non-damaged and un-opened parts
  • Buyer must pay for return shipping labels
  • No refund will be issued for parts that have been damaged by the consumer
  • All returned items must be in original packaging
  • If item is not in original packaging there will be a up to 15% restocking fee.
  • Shipping, Handling, & Insurance fees are non-refundable.
  • All instruments created by AC DC Inc. come with technical support and satisfaction guarantee.

 

AC DC Inc.™ Brand Warranty Guidelines

All items with our Brand name are sold with a full warranty included.  There is no need to register your item. The total price of the item includes Full Warranty & Technical Support.

During the initial warranty period of 36 months from date of original retail purchase
(12 months on fog resistant lens, Fuel Manager, Depth Sounder,
Commander-Speedo, Commander-Tach, Pilot I, Pilot II, MG1000, MG2000 and
MG3000 and 24 months on Senders, Transducers, Triducers and Smartducers), any
instrument(s) that fails due to defects in materials or workmanship will be repaired or
replaced by AC DC Marine, Inc.™ option at no charge.
Once beyond the initial warranty period the repair fees listed apply. Upon completion
of repair or replacement the applicable initial warranty period of 36/12 months is then
renewed.
To submit a Warranty Claim or Repair, call our sales office at 1-424-263-5106, and our sales professionals will assist with your replacement. You will be given an
authorization number to return the instrument, postage prepaid and packaged to
prevent damage while in transit, include your name, address, daytime telephone
number, sales receipt, and a brief description of the problem. For all non warranty
repairs a shipping and handling fee of $18.50 will be applied to the repair for
standard shipments.
Your part(s) will be promptly returned to you once analyzed, repaired or replaced.
Instrument styles which are no longer manufactured, may be replaced with a similar
instrument of equal or greater value.
If you have questions call AC DC Customer Service at 1-424-263-5106 weekdays
8:00 a.m. until 5:00 p.m. Pacific Time. One of our Marine Applications Specialists
will review the problem with you in detail.

Removal / re-installation expenses, any damage to an instrument resulting from natural disasters, misuse, neglect, accident, misapplication, improper installation, unauthorized repair or alteration, and instruments purchased prior to March 1, 1985 are not covered by this warranty. Instruments returned to AC DC Inc Instruments that are not covered under this warranty will be repaired or replaced at our nominal service
rates or returned to you as is, at your option. AC DC Inc Instruments expressly disclaims any liability for incidental of consequential damage caused by product defects. Some states do not allow the exclusion or limitation of consequential damages, so the above may not apply to you. The Warranty herein is in lieu
of any other expressed warranty of merchant-ability or fitness or any other obligation on the part of AC DC Inc™ Marine Instruments, the Thomas G. Faria Corporation, or the seller. All implied warranties are limited to the initial 36 month period. Some states do not allow limitation on how long an implied warranty lasts, so the above limitation may not apply to you. This warranty gives you specific legal rights, and you also have
other rights which vary from state to state.
*These fees are in effect as of 6/01/2014 and are subject to change without notice.

 

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